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Job Details: Infrastructure Career Planner (RITS)

Job Type	In Person
Employment Type	Full Time
Shift Schedule
Industry	Other: Workforce Development
Education Level
Ability One/Second Chance
Job Description	This position serves as an ambassador for the Regional Infrastructure Training System (RITS), a program powered by the Hampton Roads Workforce Council and is responsible for providing comprehensive case management services to individuals eligible to receive infrastructure-related training and employment services through the Regional Infrastructure Training System. Makes service level determinations, provides personal, academic, and employment counseling and assistance. Refers individuals to other community providers when appropriate. Assists individuals in making informed decisions about job, career, and training opportunities. Refers participants to employment, community providers, and other resources as appropriate.\\\Additionally, this position will support and participate in events to raise awareness of training and career opportunities in critical infrastructure occupations. A good career planner will assess and determine participant eligibility for RITS and other Workforce Council programs and services and provide comprehensive case management services to those enrolled.\\This position is currently grant-funded
Key Responsibilities	ESSENTIAL JOB FUNCTIONS\\Outreach and Engagement\\· Engage in outreach and recruitment efforts across the Hampton Roads region.\\· Interact with potential participants through various communication channels, including in-person interactions.\\· Process candidates identified through outreach activities, community partnership referrals, and other sources.\\· Conduct assessments and interviews to evaluate participant needs, suitability, training and job readiness.\\· Collaborate with RITS partners to enhance training enrollments and employment outcomes.\\· Travel to, organize, host, and participate in training-related activities and industry networking events.\\\Participant Support and Case Management\\· Advise participants on eligible infrastructure training and employment opportunities.\\· Assist participants with the completion and submission of required enrollment forms and eligibility documentation.\\· Manage a caseload of participants enrolled in eligible training programs, providing wraparound support based on individual eligibility and needs.\\· Provide ongoing case management support and advocacy to ensure timely access to services. This requires travel across the Hampton Roads region to assist with training enrollment and to deliver supportive services.\\· Coordinate with training partners to support participant enrollments and successful training completion outcomes.\\· Help participants connect with local job opportunities and conduct follow-ups for placement and retention.\\· Coordinate enrollment and training completion activities with Eligible Training Provider agencies.\\\Compliance and Documentation\\· Evaluate and document participant eligibility for services in line with federal, state, and HRWC Workforce Council policies, ensuring compliance with guidelines.\\· Log all event and client interactions daily using the designated client relations management system following HRWC policies and practices.\\· Uphold confidentiality standards for participant information.\\· Maintain accurate electronic files and documentation.\\\Time Management and Coordination\\· Maintain an updated schedule of daily activities on the calendar.\\· Manage timelines, tasks, and milestones for enrolled participants.\\· Provide prompt and responsive support to participant inquiries and lead contacts seeking additional information or assistance from the Workforce Council, ensuring that all requests are addressed efficiently and effectively.\\· Exhibit strong multitasking skills by effectively managing multiple priorities, delivering high-quality results, and meeting deadlines for all assigned tasks.\\\Reporting and Accountability\\· Prepare and submit data and narrative reports on activities as required and requested by program management.\\· Record all event and client interactions in the designated client relations management system each day.\\· Ensure all necessary information for report generation is submitted accurately and on time, facilitating timely analysis and compliance with program requirements.\\\Professionalism and Representation\\· Represent the Workforce Council favorably by adhering to all policies and procedures.\\· Perform additional duties as assigned.
Education Level	Associate's Degree
Required Certifications or Licenses
Optional Certifications or Licenses
Skills and Experience	PERFORMANCE STANDARD\\Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the Board of Directors’ Vision, Mission and Values.\\\REQUIRED KNOWLEDGE\\To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\\\LANGUAGE SKILLS\\· Excellent communication skills, both written and verbal;\\· Ability to respond effectively to customer inquiries and complaints and other sensitive program-related matters;\\· Ability to facilitate individual and group information sessions; and\\· Ability to effectively present and report required information to both small and large groups as requested.\\\MATHEMATICAL SKILLS\\· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percentage.\\\OTHER SKILLS AND ABILITIES\\· Ability to understand the vision and values of the Workforce Council and to implement the mission, purpose, and goals;\\· A high level of self-motivation and energy;\\· Willingness to work both independently and with a team;\\· Proficient in utilizing various communication and collaboration tools to maintain seamless connectivity with colleagues, efficiently manage tasks, and ensure project goals are met\\· Proven track record of maintaining high productivity levels while working independently displaying excellent problem-solving skills while in a non-traditional working environment;\\· Excellent organizational skills with ability to prioritize and multi-talk under minimal supervision to exhibit “follow-through” on task and goals;\\· Excellent communication skills, both orally and in writing; and ability to develop and sustain positive relationships.\\\EDUCATION AND EXPERIENCE\\Requires any combination of education and experience equivalent to an associate degree and two years of experience in workforce development, project coordination, marketing, recruiting, direct sales, case management, or four years of relevant experience. Ability to manage multiple priorities\\and build strong customer relations. Experience using a computer, and electronic communication in a working environment.\\\WORK ENVIRONMENT\\The infrastructure department operates Monday through Friday between the hours of 8:00 am – 6:00 pm and requires extensive travel across various geographic locations in the Hampton Roads region. Evening and weekend hours will be periodically assigned based on operational and business requirements. This is a mobile position requiring an estimated 50% or greater in local travel with administrative work conducted from a traditional office setting at various community-based locations. This is not a work-from-home position.
Benefits	Excellent benefits package, including participation in the Virginia Retirement System and fully paid health insurance for the employee.