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Job Details: Career Planner, Hampton Roads Maritime Training System

Job Type	In Person
Employment Type	Full Time
Shift Schedule
Industry	Maritime
Education Level
Ability One/Second Chance
Job Description	GENERAL STATEMENT OF RESPONSIBILITIES\This position serves as an ambassador for the Hampton Roads Maritime Training System (HRMTS), a \program powered by the Hampton Roads Workforce Council and is responsible for providing \comprehensive case management services to individuals eligible to receive maritime-related training \and employment services through the Hampton Roads Maritime Training System. Promotes career \opportunities in the maritime industry, including but not limited to shipbuilding, ship repair, and the \emerging offshore wind industry. Makes service level determinations, provides personal, academic, \and employment counseling and assistance. Refers individuals to other community providers when \appropriate. Assists individuals in making informed decisions about job, career, and training \opportunities. Refers participants to employment, community providers, and other resources as \appropriate.\Additionally, this position will support and participate in events to raise awareness of training and \career opportunities in critical maritime occupations. A good career planner will assess and determine \participant eligibility for HRMTS and other Workforce Council programs and services and provide \comprehensive case management services to those enrolled.
Key Responsibilities	ESSENTIAL JOB FUNCTIONS \Outreach and Engagement\• Engage in outreach and recruitment efforts across the Hampton Roads region.\• Interact with potential participants through various communication channels, including in-person interactions.\• Process candidates identified through outreach activities, community partnership referrals, and \other sources.\• Conduct assessments and interviews to evaluate participant needs, suitability, training and job \readiness.\• Collaborate with HRMTS partners to enhance training enrollments and employment \outcomes. \• Travel to, organize, host, and participate in training-related activities and industry networking \events, including job fairs, enrollment events, etc. \Participant Support and Case Management \• Advise participants on eligible maritime training and employment opportunities.\• Assist participants with the completion and submission of required enrollment forms and \eligibility documentation.\• Manage a caseload of participants enrolled in eligible training programs, providing wraparound \support based on individual eligibility and needs.\• Provide ongoing case management support and advocacy to ensure timely access to services. \This requires travel across the Hampton Roads region to assist with training enrollment and to \deliver supportive services.\• Coordinate with training partners to support participant enrollments and successful training \completion outcomes. \• Help participants connect with local job opportunities and conduct follow-ups for placement \and retention.\• Coordinate enrollment and training completion activities with Eligible Training Provider \agencies.\Compliance and Documentation\• Evaluate and document participant eligibility for services in line with federal, state, and HRWC \Workforce Council policies, ensuring compliance with guidelines.\• Log all events and client interactions daily using the designated client relations management \system following HRWC policies and practices. \• Uphold confidentiality standards for participant information.\• Maintain accurate electronic files and documentation.\Time Management and Coordination\• Maintain an updated schedule of daily activities on the calendar.\• Manage timelines, tasks, and milestones for enrolled participants.\• Provide prompt and responsive support to participant inquiries and lead contacts seeking \additional information or assistance from the Workforce Council, ensuring that all requests are \addressed efficiently and effectively.\• Exhibit strong multitasking skills by effectively managing multiple priorities, delivering high-quality results, and meeting deadlines for all assigned tasks.\Reporting and Accountability\• Prepare and submit data and narrative reports on activities as required and requested by \program management.\• Record all activities, events, and client interactions in the designated client relations \management system each day. \• Ensure all necessary information for report generation is submitted accurately and on time, \facilitating timely analysis and compliance with program requirements.\Professionalism and Representation\• Represent the Workforce Council favorably by adhering to all policies and procedures.\• Perform additional duties as assigned.
Education Level	Associate's Degree
Required Certifications or Licenses
Optional Certifications or Licenses
Skills and Experience	PERFORMANCE STANDARD\Employees at all levels are expected to effectively work together to meet the needs of the community \and the organization through work behaviors demonstrating the Board of Directors’ Vision, Mission \and Values.\REQUIRED KNOWLEDGE\To perform this job successfully, an individual must be able to perform each essential duty \satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or \ability required. \LANGUAGE SKILLS\• Excellent communication skills, both written and verbal;\• Ability to respond effectively to customer inquiries and complaints and other sensitive \program-related matters; \• Ability to facilitate individual and group information sessions; and\• Ability to effectively present and report required information to both small and large groups\as requested.\MATHEMATICAL SKILLS\• Ability to add, subtract, multiply, and divide in all units of measure, using whole\numbers, common fractions, and decimals. Ability to compute rate, ratio and\percentage.\OTHER SKILLS AND ABILITIES\• Ability to understand the vision and values of the Workforce Council and to implement the \mission, purpose, and goals;\• A high level of self-motivation and energy;\• Willingness to work both independently and with a team;\• Proficient in utilizing various communication and collaboration tools to maintain seamless \connectivity with colleagues, efficiently manage tasks, and ensure project goals are met\• Proven track record of maintaining high productivity levels while working independently \displaying excellent problem-solving skills while in a non-traditional working environment;\• Excellent organizational skills with ability to prioritize and multi-talk under minimal \supervision to exhibit “follow-through” on task and goals;\• Excellent communication skills, both orally and in writing; and ability to develop and sustain \positive relationships.
Benefits	Excellent benefits package, including participation in the Virginia Retirement System and fully paid health insurance for the employee.