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Job Details: 911 - Public Safety Dispatcher Trainee

Job Type	In Person
Employment Type	Full Time
Shift Schedule
Industry	Other: Public Safety 911
Education Level
Ability One/Second Chance
Job Description	Are you looking to make a real impact in your community while building an exciting and rewarding career? The City of Hampton is seeking enthusiastic individuals to join us as Public Safety Dispatcher Trainees. This entry-level position offers hands-on training in answering 911 emergency and non-emergency calls, dispatching the appropriate emergency responders, and learning the vital skills needed to protect and serve. If you’re eager to grow, thrive under pressure, and are committed to making a difference, we encourage you to start your journey with us as a Public Safety Dispatcher Trainee!\\Minimum Qualifications\\Completion of a standard high school course of study or the GED.\Ability to pass a standard critical testing procedure; must successfully complete the City of Hampton Public Safety Telecommunications Trainee program to include Call Taker, Fire and Police Telecommunications.\Will be required to successfully complete a Police Department background investigation to include a polygraph examination and pre-employment screening for controlled substances.\Must possess a valid motor vehicle operator’s license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria.\ Must be able to successfully obtain an EMD/CPR certification within a specified length of time in accordance with internal guidelines and a VCIN certification within 6 months of employment.\\Additional Requirements\\Requires effective communication with internal and external customers.\Position may require working nights, weekends, holidays and extended shifts as required. Incumbents are required to work in situations of extreme stress and in emergency, life threatening situations.\ The incumbent may be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.\ Extensive knowledge of and proficiency in the use of personal computers; thorough knowledge of the city's geography; ability to speak clearly and distinctively over the radio; ability to communicate effectively, both orally and in writing and ability to give clear, concise feedback; ability to develop and maintain harmonious working relationships and work effectively with diverse groups; ability to exercise sound judgment and make appropriate decisions.\ Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.
Key Responsibilities	Responds calmly and tactfully to callers on Emergency 911 and non-emergency information lines. \\Obtains complete and accurate information including names, addresses, nature of complaint, type of emergency, and all other necessary information.\\Enters the information into the Computer Aided Dispatch System (CADS). Uses desktop (NICE) Inform Recorder to clarify information as needed. \\Receives incoming emergency medical calls, responding calmly to potentially hysterical callers. \\Follows protocol in the delivery of information to assist the caller in stabilization of the patient. Incoming calls can range from extreme critical to minimal involvement. \\Monitors the exact location and status of all Police field units in designated districts of the City of Hampton, maintains records of all field activity and uses CADS and 800 MHz radio system to dispatch field units to a complaint for investigation. \\Relays to officers on duty all pertinent information originating in Hampton and surrounding jurisdictions. Uses correct radio terminology. Records information transmitted by Police Patrol Officers. Records disposition of all assigned complaints. \\Uses CADS and 800 MHz system to dispatch Fire units and Emergency Medical Services of complaints for investigation. Monitors the responding Fire units and/or Emergency Medical Services, maintaining constant radio contact. Records all field activity using CADS. \\Receives and dispatches Public Works emergency calls after hours as needed. \\Responds to calls from citizens on non-emergency information lines. Answers questions or transfers call to Communication Supervisor when the call becomes questionable or too complex. \\Makes inquiries for data from the computer through the use of CADS. Inspects and updates data from field information. Reviews computer output and verifies information. Enters predetermined instructions into computer terminal to begin, resume, and close operations. Reviews all entries for accuracy. \\Uses CADS to access information through DMV, NCIC, and VCIN networks as requested by patrol units. Runs inquiries such as license checks, stolen vehicles checks, warrant checks, surveillance checks, and social security and operator's license checks. Notifies units of the results of computer checks. •\\Maintains wreckers' lists; uses emergency listings in CADS of the businesses throughout the city to respond to emergency calls after regular business hours. Uses CADS for street indexing and mapping. Uses the Telephone Device for the Deaf (TDD) as needed. Notifies all applicable public utility agencies of information relative to interruption of services to the public. Maintains a variety of logs and records as assigned. \\Performs other related duties as assigned.
Education Level	High School Diploma/GED
Required Certifications or Licenses
Optional Certifications or Licenses
Skills and Experience	Entry level position
Benefits	This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:\\Sentara Health Plans\EAP Provider: ComPsych \OptumRx \Delta Dental Insurance \Anthem Blue View Vision \FSA Reimbursement accounts\Standard: Accident and Critical Illness\Chubb Term Life Insurance \Legal Resources Plan\Virginia 529\Mission Square: 457 / Roth IRS / Roth 457 (b) IRA\Employees begin accruing annual and sick leave immediately.\Other forms of leave include:\Maternity Leave\Parental Bonding Leave\Care for Sick Parent Leave\Birthday Leave \Personal day (available every quarter)\The eleven paid holidays each year include:\New Year's Day\Martin Luther King, Jr. Day\President's Day\Memorial Day\Juneteenth Day\Independence Day\Labor Day\Veterans' Day\Thanksgiving Day\Christmas Day\Employee's birthday\ \The retirement plan is offered through the Virginia Retirement System (VRS1-888-827-3847) and is a defined benefit pension plan. For more information, see the VRS website.\Group life insurance is offered through the VRS and the carrier is Securian Financial.\Mission Square Retirement plans 457, Roth IRA, Roth 457 plans are offered through Mission Square Retirement(1-800-669-7400). For more information, visit Mission Square.\Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.\Direct deposit into most banks is a convenient finance feature.\Employees are covered for Workers' Compensation where appropriate.\Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.\The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family