Job Details: Sales and Service Insurance Professional
| Job Type | In Person |
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| Employment Type | Full Time |
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| Shift Schedule | |
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| Industry | Other: Insurance |
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| Education Level | |
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| Ability One/Second Chance | |
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| Job Description | What you'll do:\\Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.\\Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.\\Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.\\Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.\\Maintain required Property & Casualty license and state registrations.\\Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. |
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| Key Responsibilities | The Opportunity\\It is all about learning and growing. Our Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs!\\Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.\\After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. |
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| Education Level | High School Diploma/GED |
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| Required Certifications or Licenses | |
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| Optional Certifications or Licenses | |
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| Skills and Experience | What you have:\\High School Diploma or GED equivalent\\Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service.\\Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.)\\Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries.\\Effective time management and organizational skills.\\Successful completion of a job-related assessment may be required.\\What sets you apart:\\1 year of customer contact experience in a needs-based sales environment\\6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face\\US military experience through military service or a military spouse/domestic partner |
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| Benefits | Benefits:\\At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.\\\For more details on our outstanding benefits, visit our benefits page on USAAjobs.com |
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