Job Details: Customer Service Specialist
| Job Type | In Person |
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| Employment Type | Full Time |
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| Shift Schedule | |
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| Industry | Manufacturing |
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| Education Level | |
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| Ability One/Second Chance | |
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| Job Description | We are looking for a motivated customer service specialist with an affiliation to engineered industrial and medical products to join our Sales Department at the Williamsburg, VA site |
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| Key Responsibilities | • Partner with sales team to meet and exceed customer's service expectations\• Handle customer purchase orders/ changes/ returns according to company policies and procedures\• Send order confirmation to customer within 48 hours of order placement\• Communicate the status of order if delayed\• Prepare, submit, and follow up on customer quotes \• Communicate pricing on all products to customers as required\• Work closely with sales, supply chain, production, and shipping to internally communicate customer requirements and concerns\• Support the creation of production jobs\• Be active in the maintenance and development of work instructions and work processes\• Process NCR (Non-Conformance Reports) as necessary to assure same errors do not repeat themselves\• Maintain customer confidentiality\• Actively participate in department meetings and offer suggestions on improvements |
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| Education Level | Associate's Degree |
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| Required Certifications or Licenses | |
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| Optional Certifications or Licenses | |
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| Skills and Experience | • Associate degree preferred in applicable field\• Ideally, working experience in a B2B/ industrial products customer service position\• Preferred: Working knowledge of ERP Systems and proficient in MS Office\• Self-Motivated and Self-Directed with strong attention to detail and problem-solving skills\• Communication skills, cooperativeness, and ability to work in a team\• Effective time management skills with ability to prioritize and execute tasks in a fast-paced environment\• Ability to legally work in the United States |
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| Benefits | Medical w/HSA\Dental\Vision\Life Insurance Policy\Short-term Disability\Long-term Disability\401(k) |
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